Returns

You can cancel your order within 14 days of receiving your goods and a further 14 days to return them. Items must be unopened with seals intact to be accepted for return. Customers are responsible for return postage for cancelled orders. If a product is faulty, you may return it within 30 days for a full refund or replacement. Refunds will be made within 14 days of receipt of returned goods.

For cancellation or return instructions please contact us at customerservice@collagener8.co.uk.

Our returns address is:
Dr. Bib Laboratories Ltd.
97 Haydon Place,
Guildford.
GU1 4LR

If you have any further questions, please do not hesitate to contact us at customerservice@collagener8.co.uk