Returns

We accept returns up to 5 days after delivery, only if the item is unused and in its original saleable condition. You are responsible for arranging the delivery of your return. We can refund the order amount (minus the packaging and delivery fee if this was paid by us) alternatively, an exchange for an alternative product can be made, in which case no packaging or delivery fees are levied. 

In the event that your order arrives damaged in any way, please email us within 48 hours at customerservice@collagener8.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please do not hesitate to contact us at customerservice@collagener8.co.uk