Shipping

All orders received by midday are processed and shipped the same day excluding Saturdays, Sundays, Mondays, bank holidays and public holidays (all orders received after midday on Fridays are processed and shipped the following Tuesday, excluding bank holidays and public holidays). You will receive an order confirmation email and another notification when your order has shipped. 

We ship via Royal Mail Tracked 48 with Signature which aims to deliver your order within 2-3 days. Delays may occur in the event of postal disruption or events outside our control.

At this time we only ship within the United Kingdom (excluding the Channel Islands and Isle of Man). Free packaging and delivery is available for orders over £50. Orders under £50 attract a packaging and delivery charge of £4.99.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at customerservice@collagener8.co.uk with your name and order number, and we will look into it for you.

If you have any further questions, please do not hesitate to contact us at customerservice@collagener8.co.uk