Privacy

Privacy Policy – Collagener8

Last updated: 27 February 2026

Collagener8 is operated by Dr. Bib Laboratories Ltd (“we”, “us”, “our”). We are committed to protecting and respecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from our website.

 

1. Contact details (Data Controller)

Business Name: Dr. Bib Laboratories Ltd

Trading Name: Collagener8

Email: customerservice@collagener8.co.uk

Registered Address: 97 Haydon Place, Guildford, Surrey, GU1 4LR

Country: United Kingdom

For the purposes of data protection law, Dr. Bib Laboratories Ltd is the data controller of your personal data.

 

2. Personal information we collect

When you visit our site, place an order, or contact us, we may collect the following types of personal data:

Information you provide to us

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details and purchase history
  • Any communications you send to us (customer service enquiries, reviews, messages)

Automatically collected information

When you browse our website we automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages viewed
  • Time spent on pages
  • Referring websites
  • Cookies and tracking technologies

Marketing information

If you sign up to our marketing:

  • Email address
  • Shopping preferences
  • Interaction with emails and adverts (e.g. opens, clicks)

Payment information

We do not store or have access to your card details. All payment data is securely processed by our payment providers through Shopify’s PCI-DSS compliant systems.

 

3. How we collect your data

We collect personal data when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact us
  • Browse our website
  • Interact with our adverts on social media
  • Accept cookies on our website

 

4. How we use your personal information (Legal basis)

We process your personal data under the following lawful bases:

Contractual necessity

To:

  • Process and deliver your order
  • Take payment and provide invoices
  • Provide customer service
  • Handle returns and refunds

Legitimate interests

To:

  • Prevent fraud
  • Maintain website security
  • Improve our website and products
  • Analyse shopping behaviour

Consent

With your permission we use your data to:

  • Send marketing emails
  • Show personalised advertisements
  • Use non-essential cookies

You can withdraw your consent at any time by unsubscribing from emails or contacting us.

 

5. Sharing your information

We only share your personal data where necessary to operate our business. This includes:

  • Shopify (our ecommerce platform and hosting provider)
  • Payment processors (e.g., Shopify Payments, PayPal and other payment gateways)
  • Royal Mail (for order delivery)
  • Email marketing providers
  • Analytics providers (e.g. Google Analytics)
  • Advertising partners (e.g. Meta/Facebook, Instagram and TikTok)
  • Professional advisers (accountants, legal advisers where necessary)

We do not sell your personal data to third parties.

 

6. International data transfers

Some of our service providers process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved under UK data protection law.

 

7. Cookies and tracking technologies

Our website uses cookies and similar technologies to provide functionality, improve performance and deliver personalised advertising.

Types of cookies we use:

  • Essential cookies (required for checkout and security)
  • Analytics cookies (understanding website usage)
  • Marketing cookies (advertising and remarketing)

You can manage or disable cookies through your browser settings. A cookie consent banner is provided when you first visit our site.

 

8. Data retention

We only keep your personal data for as long as necessary:

  • Order records: retained for 6 years for tax and accounting obligations (HMRC requirements)
  • Customer service enquiries: up to 2 years
  • Marketing email data: until you unsubscribe or withdraw consent
  • Accounts: until you request deletion

 

9. Your rights

Under UK data protection law you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data
  • Restrict processing
  • Object to processing (especially marketing)
  • Data portability
  • Withdraw consent at any time

To exercise your rights, please contact us at the email listed above.

 

10. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can resolve the issue.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)

https://www.ico.org.uk

 

11. Security

We take reasonable precautions to protect your information. Our website uses SSL encryption and secure Shopify-hosted checkout. Payment information is processed via PCI-DSS compliant providers.

 

12. Changes to this policy

We may update this privacy policy from time to time to reflect operational or legal changes. The latest version will always be posted on this page.